Shipping policy
Shipping Policy – Homeora
Order Processing Time
All orders are processed within 1–3 business days after confirmation.
Orders are not processed or shipped on Sundays or public holidays.
In case of high order volume or unexpected delays, processing time may be extended. Customers will be informed accordingly.
Shipping Time
Estimated delivery times:
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Standard Delivery: 4–10 business days
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Remote locations may take additional time
Delivery timelines are estimates and may vary depending on courier services and location.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
We may offer free shipping on selected products or promotional offers.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to track your shipment status.
Incorrect Address
Customers are responsible for providing accurate shipping information.
Homeora will not be responsible for delivery failures or delays caused by:
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Incorrect address
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Incomplete contact details
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Customer unavailability
Additional shipping charges may apply for re-delivery.
Delayed or Lost Shipments
While we work with reliable courier partners, Homeora is not responsible for delays caused by:
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Courier service issues
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Weather conditions
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Natural disasters
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Government restrictions
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Strikes or transportation disruptions
If your package appears lost, contact us at:
We will assist in resolving the issue with the courier partner.
Damaged Packages
If your package arrives damaged, customers must:
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Record a proper unboxing video from the start
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Report the issue within 36 hours of delivery
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Share clear photos/videos as proof
Claims without proper proof may not be accepted.
International Shipping
Currently, international shipping availability depends on location and product availability.
Custom duties, taxes, or import charges (if applicable) are the customer’s responsibility.
Contact Us
For shipping-related questions or support, contact: