Refund policy
Return & Refund Policy – Homeora
Returns
We have a 3 - day return policy, which means you have 3 days after receiving youR item to request a return.
To be eligible for a return or exchange, your item must be:
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In the same condition as received
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Unused and unworn
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With original tags and packaging
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Accompanied by the receipt or proof of purchase
Additionally, if the product is damaged, defective, or incorrect, the customer must inform us within 36 hours of delivery with proper proof.
Mandatory Proof for Returns & Refunds
To process any return, exchange, or refund request for damaged, wrong, or defective items, customers must provide:
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A clear unboxing video from the start, without cuts or edits
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Clear photos showing the issue
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Order details or proof of purchase
Without proper video proof and valid reason, returns, refunds, or exchanges will not be accepted.
How to Start a Return
To request a return, contact us at:
Email: HOMEORA.IN@GMAIL.COM
Please include:
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Your order number
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Photos/videos of the issue
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Reason for return
Return requests without prior approval will not be accepted.
Return address:
If your return is approved, we will send instructions on how and where to send your package.
Damages and Wrong Items
Please inspect your order immediately upon delivery. If you receive:
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A damaged item
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A defective product
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The wrong product
You must contact us within 36 hours of receiving the order along with a proper unboxing video.
Non-Returnable Items
Certain items cannot be returned, including:
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Sale items
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Gift cards
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Customized or personalized products
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Personal care items
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Perishable goods
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Hazardous materials or flammable products
Exchanges
Exchanges are only applicable if:
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The product received is damaged
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The wrong item was delivered
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There is a manufacturing defect
Proper proof is mandatory for all exchange requests.
European Union 14-Day Cooling-Off Period
If the merchandise is shipped to the European Union, customers have the right to cancel or return their order within 14 days for any reason, provided the item remains unused and in original condition with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you regarding approval status.
If approved, refunds will be processed to the original payment method within 10 business days.
Please note:
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Banks or payment providers may take additional time to process refunds
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Refunds will not be issued without valid proof
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Refund requests without a genuine reason may be rejected
If more than 15 business days have passed after approval, contact us at: